Keeping our residents happy is our first priority, but it’s also nice to hear from our peers. We’re proud to say Minto is a Certified Rental Building member, and a multiple FRPO winner. All of this means our commitment to ensuring well-maintained and safe and secure buildings is not only recognized by industry associations, it’s something we truly stand by.
With our 24-hour emergency service to take care of any issues that come up 24/7, and our 7-day guarantee should you have a change of heart after moving in, you’ll always know at Minto our residents come first. Thank you for choosing Minto. We're so glad you're here.
Emergencies happen when you least expect them. So if you find yourself in an emergency situation in your Minto rental home, simply give us a call and we'll respond within 24 hours. For all other non-emergency requests, we’ll respond within two business days, if not sooner. To make things easier for you, you can even fill out a Service Request Form online to let us know about the issues you’re having.
If you’re not happy, we're not either. When we say we want you to be happy with your new home, we really mean it. Our 7-day customer service promise allows you to cancel your lease within 7 days of your official move-in date on your lease agreement. So even if you have a change of heart, you’re under no obligation. The most important thing is that you’re completely satisfied.
When we win, so do you. We work hard to ensure our residents are happy and we’ve been recognized by the industry for doing just that. The MAC Awards recognizes excellence in the residential rental housing industry and advances the high standards set by the Federation of Rental-housing Providers of Ontario.
Want to know more about these awards? Read about them here.
What it means to be a certified rental building. The Certified Rental Building (CRB) Program was developed by the Federation of Rental-Housing Providers of Ontario to provide rental housing residents with the assurance that they’re choosing a well-run, well-managed building.
As the only multi-residential apartment building certification program of its kind in North America, each property must pass over 36 established building management and customer service standards. And Minto was proudly the first to be a part of this program when it launched in June 2008.
When you see the CRB logo at a multi-residential apartment building in Ontario, you can be sure you’re making the right choice.
Learn more about the Certified Rental Building Program.
Payment made easier. Life is busy, and we’d like to do what we can to make things easier. That’s why you can conveniently pay your rent online or by pre-authorized payment. Just contact your resident services office for your personal account code. How easy is that?
And with the, you’ll earn points with every rental payment you make. That can add up quickly — and get you one step closer to a.
We care about the environment and our surroundings as much as you do. That’s why we’re committed to healthier living, resident and staff education, and ongoing investment in energy and resource savings. In fact, we’ve developed the first multi-family rental LEED Gold certified building in Canada.
As a Minto resident, you'll benefit from an extensive program to improve on the energy efficiency in many of our communities. So far we've seen the following reductions and results:
Learn more about Minto Sustainability.
As a new Minto resident, you can benefit from special pricing, gain access to the best promotional offers and even switch your cable from your old address for free. When you sign your lease, we’ll arrange for a dedicated Rogers representative to work with you to figure out what cable, home phone and Internet plan you’ll need.
Dymon Self Storage is offering our new residents special discounts* on the rental of an individual storage unit or vault. This "Minto Discount" will apply in addition to any other on-going promotion offered by Dymon Self Storage.
Visit Dymon at www.dymonselfstorage.com.
*Certain restrictions apply. Services available at participating locations. Offers are subject to change or withdrawal without notice. Resident referrals cannot be combined with any other referral offer or broker participation and are not transferable. All referred individuals must sign a 12- month lease in participating communities only. See your rental consultant for full details. E. &O.E.